What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Paypal. Sorry we do not accept checks or money orders at this time.
What are your shirts made of?
We use 100% cotton, heavy duty t-shirts. The designs are professionally silk screened. The vast majority of the shirts are Gildan, but at times we may also use a comparable item from Fruit of The Loom, Hanes, Anvil, Bella or Jerzees if stock from the vendor run low.
Can you send me a catalogue to order from?
Because we offer hundreds of designs and are constantly adding new designs, a catalog would be obsolete within the first month. For this reason our assortment can only be viewed on-line.
Do you accept returns or exchanges?
We offer both a refund or exchange option. Shipping is not refundable and refunds without an exchange are subject to restocking fees.
Do you offer a wholesale program?
Yes, we offer a great wholesale program, with as little as a 100 shirt minimum. Contact [email protected] for more details.
How much does shipping cost?
Shipping charges are $4.95 for the first item and $2.50 for each additional item.
When will I receive my order?
Orders will usually ship within 1-4 business days (don't count the day you placed the order). It will take between 2-7 days to get there, depending on USPS and the time of year. During most of the year, you will have your shirts 3-7 business days after you place your order.
Do you ship internationally?
In an effort to keep our costs down, we only ship within the United States only.
How do I contact you?
The best way to contact us and get a fast reply is via email. If you wish to communicate via phone, you can leave us a voicemail, but our phone lines are not always monitored. Our goal is to answer all emails with in 24 hours.
You can also reach us at 1-813-641-0136 and leave a message. Email is the best way to get quick communication. Contact [email protected] or fill out our contact form.
There is a problem with my order. How do I get it resolved?
Let us know if there is a problem by writing a full description on our CONTACT US page. We will investigate and if we find an issue, we will take care of you. We will ask for a photo to save time. We will do whatever it takes to make things right.
Can I cancel and order once it has been placed and paid for?
Sorry, the system is automated and all orders go into processing immediately. With thousands of orders, it would be impossible to track it down during production. You are welcome to use our return/exchange program once you have received your order.
Do you "buy" design ideas for your site?
We do not pay for design ideas, but if you feel you have a good idea, please feel free to send it to us at [email protected] and "Gotta Great Design Idea" in the subject line. We might make it, if we think it will make it.
What about Refunds and Exchanges
We accept returns, however they must be within 10 days of the date of purchase.
Unworn/unwashed shirts can be exchanged for other items sold at HenHawker within 10 days of delivery. The packing slip that was included with your order has the instructions for an exchange at the bottom of the page. If you no longer have the packing slip you can email us at [email protected] and we can let you know how to exchange your shirt. Buyer is responsible for all shipping on exchanges.
Contact [email protected] for any additional questions about returns and exchanges.